Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. We recommend using a tracked shipping method, as Daily Jewellery is not responsible for returned parcels that are lost or damaged during transit.

To start a return, please contact us at info@dailyjewellery.com. Please note that returns will need to be sent to the following address:

Daily Jewellery
Wiltonstraat 36
3905 KW Veenendaal
The Netherlands

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@dailyjewellery.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

If an item is confirmed to be defective, damaged, or incorrect, we will provide an appropriate solution.

Exceptions / non-returnable items

For hygiene reasons, earrings cannot be returned if they have been worn or removed from their original packaging. We also cannot accept returns for custom or personalized items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return the item you have. Return shipping costs are the responsibility of the customer. Once the return is accepted, you can place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be returned in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer is responsible for the costs of returning the order to us.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Return shipping costs paid by the customer are not reimbursed.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@dailyjewellery.com.