Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@dailyjewellery.com. Please note that returns will need to be sent to the following address:

Wiltonstraat 36 3905KW
Veenendaal
The Netherlands

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@dailyjewellery.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, earrings cannot be returned if they have been worn or removed from their original packaging. We also cannot accept returns for custom or personalized items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to receive a different item is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-day cooling-off period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@dailyjewellery.com.